Privacy policy for Birla Guest House Puri

What the website collects

There is no sign-up, enquiry form, shopping basket or newsletter. In production, Google Analytics collects website usage information such as pages viewed, interactions, and browser and device details. It does not need your name or contact details to report site usage.

Cookies, analytics and advertising

In production, this website uses Google Analytics 4 (measurement ID G-N9WCBJDPNZ) to understand visits and page usage. Google may use cookies or similar technologies and processes the resulting information under its own privacy terms. We can view website usage reports in Google Analytics.

We do not use advertising pixels or heatmaps, and we do not ask Google Analytics to collect names, phone numbers or booking details.

The typefaces are served from this website's own domain rather than fetched from a font service.

The embedded Google map is another third-party service, described below.

Hosting and server logs

The site is hosted on Cloudflare's network. Like any web host, it records the technical details of a request — the IP address it came from, the time, the page asked for, and the browser and device that asked — in order to serve the page, keep the site up and block abuse. Those logs are held by Cloudflare under its own terms and retention periods, and they are not linked to a name.

We do not build profiles from them, and we do not export or analyse them.

The embedded map

The Location and Contact pages embed a Google map so you can see where the house is. That map is loaded from Google, which means Google receives your IP address and device information, and may set its own cookies, when the map loads. This is Google's processing, under Google's privacy policy, not ours — we receive nothing from it.

Google Analytics also loads on production pages. If you would rather not load the map, the full postal address is written out beside it in plain text, and the directions work just as well typed into any map application you prefer.

When you call or message us

Room availability is confirmed by phone or WhatsApp, so an enquiry naturally tells us some things about you: your name, the number you are calling or messaging from, your dates, how many people are travelling, and anything else you choose to mention. We use it for one purpose — answering your question and holding a room — and for nothing else.

WhatsApp messages are delivered through WhatsApp, which is operated by Meta and governed by its own privacy policy and encryption. A phone call travels through your mobile operator's network. Neither of those is under our control.

We do not add enquirers to a marketing list, and we do not send promotional messages. If you have not asked us about a stay, you will not hear from us.

At check-in

A valid photo ID is required for every adult guest at check-in, and the guest register records the details a lodging house is required to keep. Those records stay at the property, are kept for as long as the law requires, and are shown to no one but the authorities entitled to ask for them.

Who else sees your information

Nobody, in the ordinary course of things. We do not sell, rent, trade or share guest or enquiry details with travel agents, booking platforms, advertisers or data brokers. There are no agents in the middle here — when you call, you are speaking to the property.

The only disclosures we would ever make are the ones we have no choice about: a lawful request from a public authority, or what is needed to establish or defend a legal claim.

How long we keep it

Enquiries that do not turn into a stay are kept only as long as the conversation is live — a message thread on a phone, essentially — and are deleted when it is plainly over. Records of an actual stay are kept for as long as accounting and lodging rules require, and then no longer.

Your rights

Under India's Digital Personal Data Protection Act, 2023, you may ask what personal data of yours we hold, ask us to correct it if it is wrong, and ask us to erase it where we are not required to keep it. You may also withdraw a consent you have given us.

Ask by phone or on WhatsApp using the number on the Contact page. It is a small house, so the person who answers is the person who can act on it. Tell us enough to find your record — the name and number the booking was made under is usually all it takes.

If you are not satisfied with how we have handled a request, you may complain to the Data Protection Board of India.

Children

This website is not directed at children. Google Analytics may collect general website usage information from visitors, but the site does not ask children to provide personal details. Children travelling with their families are welcome at the house; booking details are provided by the adult making the booking.

Keeping it safe

The site is served over HTTPS. Enquiry details live on the phone that received them and in the property's own register, and access is limited to the people who run the house. No system is perfectly secure, but the honest protection here is that there is very little to protect: we hold no database, no card details and no passwords.

Changes to this policy

This policy reflects the site's current use of Google Analytics. If the site adds another feature that changes what information is collected, this page will be updated and the date at the top will change.